At Thunderpick, our primary focus is to deliver a trustworthy and enjoyable experience for our users in the USA. Whether you have questions about your account, need help with a transaction, want to explore partnership opportunities, or simply wish to share your feedback, our dedicated team is here to assist you.
We cherish every interaction and aim to provide professional, timely, and effective support across all channels.
Customer Support
Our committed support team is available to help with a variety of inquiries, including:
- Questions related to your account
- Login and security concerns
- Help with deposits and withdrawals
- Inquiries about bonuses and promotions
- Questions regarding betting and settlements
- Technical support
- Responsible gaming assistance
Email: support@thunderpick.io
Live Chat: Accessible directly through the Thunderpick platform.
Support Hours: 24/7
We strive to respond to all inquiries as swiftly as possible, ensuring that every issue is addressed with care and professionalism.
Business & Partnership Inquiries
Are you interested in collaborating with Thunderpick?
We welcome opportunities to partner with:
- Esports organizations
- Tournament operators
- Media partners
- Content creators
- Affiliates
- Brand partners
- Technology providers
Email: partnerships@thunderpick.io
When reaching out, please include details about your organization and the nature of your proposal so our team can connect you with the right department.
Affiliate Program
Thunderpick collaborates with affiliates and publishers who share our enthusiasm for esports, gaming, and sports entertainment.
For details about our affiliate opportunities, commission structures, and partnership benefits, please contact:
Email: affiliates@thunderpick.io
Media & Press
Members of the media seeking information, interviews, brand assets, or official statements can reach out to our communications team.
Email: press@thunderpick.io
We are pleased to assist journalists, industry analysts, and media organizations with relevant requests.
Responsible Gaming Support
Thunderpick is dedicated to promoting responsible gaming and supporting players who may need assistance.
If you have questions about responsible gaming tools, account restrictions, self-exclusion options, or player protection measures, please reach out to:
Email: responsiblegaming@thunderpick.io
If you feel that gaming is negatively affecting your life, we encourage you to seek professional support and utilize the responsible gaming tools available on our platform.
Security & Vulnerability Reporting
Security is a core aspect of our platform.
If you discover a potential security vulnerability or wish to report suspicious activity, please contact our security team:
Email: security@thunderpick.io
We appreciate responsible disclosures and work diligently to investigate all legitimate security reports.
General Information
Website: https://thunderpick.io
Customer Support: Available 24/7
Languages Supported: Multiple languages to cater to our diverse community.
Response Time: We aim to respond to all inquiries as quickly as possible.
Frequently Asked Questions
How can I contact customer support?
You can reach our support team via live chat on the platform or by emailing support@thunderpick.io.
How long does it take to receive a response?
Response times may vary based on inquiry volume, but we strive to address all requests as swiftly as possible.
Can I submit a partnership proposal?
Absolutely. Please send your proposal to partnerships@thunderpick.io with relevant information about your organization and objectives.
Where can I report a technical issue?
For technical issues, contact customer support through live chat or email support@thunderpick.io with a detailed description of the problem.
How can I provide feedback?
We welcome feedback from our community. You can submit suggestions, comments, or concerns through customer support, and our team will ensure they reach the appropriate department.
Connect With Thunderpick
At Thunderpick, our community is at the heart of everything we do. Whether you have a question, a business proposal, or feedback that can help us improve, we look forward to hearing from you.