Privacy Policy

We understand the significance of privacy and are committed to handling personal data responsibly, transparently, and in compliance with applicable data protection laws.

By accessing or utilizing our Services, you confirm that you have read and understood this Privacy Policy.

Information We Collect

We may gather various types of information when you engage with our Services.

Information You Provide Directly

When you create an account, communicate with support, participate in promotions, or utilize our Services, you may provide information such as:

• Full name
• Date of birth
• Email address
• Residential address
• Phone number
• Username
• Government-issued identification documents
• Payment information
• Cryptocurrency wallet information
• Customer support communications
• Verification documents

Providing accurate information is crucial for account verification, security, and compliance with regulations.

Information Collected Automatically

When you access our Services, certain information may be automatically collected, including:

• IP address
• Device identifiers
• Browser type and version
• Operating system
• Time zone settings
• Website usage data
• Clickstream data
• Login activity
• Referring URLs
• Application usage information

This information aids us in enhancing platform performance, security, and user experience.

Cookies and Similar Technologies

We utilize cookies, web beacons, pixels, and similar technologies to:

• Maintain website functionality
• Remember user preferences
• Analyze website traffic
• Enhance user experiences
• Detect fraud and security threats
• Measure marketing performance

For further details, please review our Cookie Policy.

How We Use Your Information

We may utilize personal information for the following purposes:

Account Management

To:

• Create and manage accounts
• Authenticate users
• Verify identities
• Provide customer support
• Manage account preferences

Service Delivery

To:

• Process deposits and withdrawals
• Facilitate betting activities
• Deliver requested services
• Process transactions
• Provide platform functionality

Compliance and Legal Obligations

To:

• Conduct identity verification procedures
• Comply with anti-money laundering regulations
• Prevent fraud and financial crime
• Respond to legal requests
• Meet regulatory requirements

Security and Risk Management

To:

• Monitor suspicious activity
• Prevent unauthorized access
• Protect users and systems
• Detect security incidents
• Investigate violations of our terms and policies

Analytics and Platform Improvement

To:

• Understand user behavior
• Enhance website functionality
• Optimize user experiences
• Identify performance issues
• Develop new products and services

Marketing and Communications

Subject to applicable laws and user preferences, we may use information to:

• Send promotional materials
• Deliver newsletters
• Inform users about updates
• Notify users of special offers
• Conduct surveys and research

Users may opt out of marketing communications at any time.

Legal Basis for Processing

Where required by applicable law, we process personal information based on one or more of the following legal grounds:

• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests
• User consent
• Protection against fraud and abuse
• Establishment, exercise, or defense of legal claims

Sharing of Information

We may share information with trusted third parties when necessary to operate our business and provide Services.

Service Providers

We may share information with vendors providing services such as:

• Payment processing
• Identity verification
• Fraud prevention
• Data hosting
• Customer support
• Analytics
• Marketing services

Such providers are required to protect personal information and process it only for authorized purposes.

Regulatory and Legal Authorities

We may disclose information when required by law or when necessary to:

• Comply with legal obligations
• Respond to lawful requests
• Cooperate with regulatory agencies
• Prevent financial crime
• Protect rights, safety, and security

Business Transfers

In the event of a merger, acquisition, restructuring, sale, or transfer of assets, personal information may be transferred as part of the transaction, subject to applicable legal requirements.

International Data Transfers

Since Thunderpick serves users globally, information may be processed and stored in countries outside a user’s country of residence.

Where applicable, we implement appropriate safeguards designed to protect personal information during international transfers.

Data Retention

We retain personal information only for as long as necessary to:

• Provide our Services
• Meet legal and regulatory obligations
• Resolve disputes
• Enforce agreements
• Prevent fraud and abuse

Retention periods may vary depending on the nature of the information and applicable legal requirements.

Data Security

Thunderpick takes the protection of personal information seriously and implements appropriate technical and organizational measures to safeguard data.

These measures may include:

• Data encryption
• Secure server infrastructure
• Access controls
• Security monitoring
• Employee confidentiality obligations
• Risk assessments
• Fraud detection systems

While we strive to protect information, no method of transmission or storage can guarantee absolute security.

Your Privacy Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information.

Right to Access

You may request information about the personal data we hold about you.

Right to Rectification

You may request correction of inaccurate or incomplete information.

Right to Erasure

In certain circumstances, you may request deletion of your personal information.

Right to Restrict Processing

You may request limitations on how your information is processed.

Right to Data Portability

You may request a copy of your information in a commonly used format.

Right to Object

You may object to certain processing activities where permitted by law.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw that consent at any time.

To exercise applicable rights, please contact us using the details provided below.

Responsible Gaming and Age Restrictions

Thunderpick is intended solely for individuals who are legally permitted to use our Services in their jurisdiction.

We do not knowingly collect information from minors or individuals who do not meet the legal age requirement.

If we become aware that personal information has been collected from an underage individual, we will take reasonable steps to remove such information and close the associated account where appropriate.

Third-Party Websites

Our Services may contain links to third-party websites and services.

Thunderpick is not responsible for the privacy practices, content, or security of external websites. Users should review the privacy policies of any third-party sites they visit.

Automated Decision-Making

We may use automated systems to support:

• Fraud detection
• Risk assessments
• Security monitoring
• Compliance reviews
• Account verification processes

Where required by applicable law, users may have rights relating to automated decision-making and profiling.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

• Legal requirements
• Regulatory obligations
• Technologies
• Business operations
• Services offered

Updated versions will be published on this page together with the revised “Last Updated” date.

Users are encouraged to review this Privacy Policy regularly.

Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, please reach out to us:

Privacy Team: privacy@thunderpick.io

Customer Support: support@thunderpick.io

Website: https://thunderpick.io

By accessing or using Thunderpick’s Services, you acknowledge that you have read, understood, and agree to the collection, use, and processing of information as described in this Privacy Policy.